The NPDF has made a formal request to the CEO of Crest Furniture Inc, D/B/A Value City Furniture of New Jersey to investigate a member’s consumer complaint alleging material misrepresentations and deceptive sales practices. The complaint alleges their failure to promptly inform consumers, prior to payment and signing of a contract, of protracted back-orders that results in delayed Ashley Furniture deliveries. Moreover, their alleged policy mandates full payment versus a deposit knowing in advance of the protracted back-orders that might take months to receive ordered furniture. A review of the Better Business Bureau (BBB) website disclosed a rating of one out of five and documented 174 consumer complaints during the past three years. Moreover, they are plaintiffs in a law suit against Ashley Homestores LTD. All NPDF members be aware and review their refund policy!!